7 Reasons Why Real Estate Businesses Should Outsource their Call Centers
Whether you are a realtor, a broker, a real estate agent, or owns a real estate management company, having a dedicated call answering service is highly critical to provide good customer service to your clients. The real estate business can reap you huge profits and incredible returns on investment. The ultimate goal of every business is to fulfill the needs of its customers with outstanding and prompt service so that it can generate more revenue. The property buyers, sellers, and investors need a real estate professional who is readily accessible and always available for consultation. No matter how efficient and versatile a realtor is, he cannot attend all calls or accommodate all the requests of your new and existing customers all the time. That is why he should hire a call answering service to provide quality customer service to his clients round the clock.
This article lists down and explains the reasons why real estate businesses should outsource call centers to professional service providers.
1. 24/7 Live Call Answering Service:
If a significant part of your clientele is from foreign countries, having a 24/7 call answering services is a must. 24 hour live answering service means you will never miss a call no matter which part of the world your client is calling from. Time frame difference is a common concern when you are offering your real estate management service to international clients. The call center agents attend all your inbound calls so that you can explore and evaluate more opportunities and close more deals. The automated voicemail systems have become obsolete. A person must attend all the customer calls to provide better customer service to retain them in this highly competitive real estate market. Since the call answering service providers have years of experience in serving real estate and many other industries, they know how to handle hundreds and thousands of calls professionally. They provide detailed and accurate information to the people who want to buy and sell a property and help them make an informed decision. Call answering services have well-experienced call center agents to provide personalized services for your business. They develop a script well suited to real estate businesses to answer all the buying, selling, investing, and mitigation inquiries.
2. Provide Good Customer Service:
By outsourcing your customer support to a real estate call Answering Service means you don’t have to worry about answering queries of your customers. The professional and trained call center agents will provide responsive customer support 24/7 so that you don’t have to sacrifice your freedom and be available on the call all the time. As most real estate transactions involve huge sums of money, you must have active call center agents that are experts at answering the customer queries immediately and excel in building the trust of your real estate company. The call center agents provide accurate information to your clients and guide them correctly by using the client database and web portals. That means you won’t be bothered by having to provide the inquired information to call center agents every time they receive queries from customer calls. Thus, they will seamlessly provide true facts to your clients without disturbing you. The ultimate advantage of delivering quality customer support to your clients means you will have more satisfied and happy customers that are likely to return to your company for their next real estate sale or purchase. Hence, having professional call center service helps build the trust of your clients, knowing that they will get assistance even after working hours or on off days.
3. Professional Appointment Handling:
When you outsource your call center services, you can rest assured that all your appointment will be scheduled professionally. The call center agents are trained individuals and experts at handling appointment-related phone calls from your customers. Most real estate customers can’t schedule their appointments during your business hours. Appointment scheduling can become an expensive distraction during your working hours. So, let the professionals handle appointment scheduling. They will schedule a time most convenient for your clients. Offering flexible appointment times to your clients helps you reap more profits in turn. While the call center agents book appointments, you can invest your precious time on other important tasks of your business, like advertising a property or resolving a billing issue. The software that the call center service uses is quite flexible to be integrated with your exiting software to send you instant updates regarding appointment scheduling and booking times.
4. Capture More Leads:
When you are having a dedicated team of call center agents in place to answer every incoming call of your clients in a professional manner, you meet or exceed your callers’ expectations. Having a live call center agent attending calls efficiently makes you six times more likely to secure a client. Thus, rapid response is the key to capture leads and increase your client base. This is especially fruitful when you set up your real estate marketing campaign, and the leads start flowing in. If they are not responded quickly, you may miss numerous potential clients, and you will not be able to gain a good return on investment from the money you invested in your marketing efforts. A professional call center will process your leads efficiently, thereby making your marketing campaign successful. They help you capture customers by promptly providing them with details and answering queries. Lead generation has never been so easy before the advent of the call center services. A professional team of call center agents follows your instructions while providing lead processing services to your customers and allows you to determine what information should be collected from the callers and how to deliver it to you. The CRM can be integrated with the call center software so that you can directly input leads into your system. Therefore, you can make lead processing seamless and efficient with the help of these technologies.
5. Initiate Outbound Calls:
Making outbound calls is the key to making your new real estate project successful. Running a marketing campaign alone for your new project will not be enough when the competition is strong. You have to utilize all means to win customers and sell your real estate projects. Initiate outbound customer communication to influence your customers to make a purchasing decision. A call center specialized in providing its services to the real estate industry helps you move one step forward by enabling you to initiate outbound customer communication. You can give your call center agents the responsibility to contact your existing client base to communicate any changes related to the property prices they have invested in, any affordable property that comes on the market, dates of the open houses, any updates on the property they inquired about, and more. They can also make follow up calls to your clients on behalf of your company. The call center services have the competency to take your sales conversion or lead generation process to the next level.
6. Intelligent Call Routing and Transfer:
A real estate business keeps you on the move for the most time. Having a virtual call answering team ensures that your business stays connected with your clients. Although the call center agents are knowledgeable enough to answer any query that the client puts forth. However, when there is a need to route the customer call to the appropriate and concerned person in your company, they can smoothly direct the client to a person who can answer his queries precisely. Thus, whether you are in the workplace or busy visiting sites, the real estate call answering service can route the calls to the right person in your company. They provide round the clock shift coverage by keeping in view the time zone differentials. This means you will not miss a call from your clients calling after working hours and from different regions around the globe. No matter what time and what day they call, they are sure to receive assistance from your outsourced team of call center agents. Thus, your call center team can provide multiple services to provide a comprehensive solution for your real estate business, including call answering, cold calling, customer support, appointment scheduling, etc.
7. Save Time:
By outsourcing your call center service, you save time, which is a precious asset of any business. Saving your valuable time by not having to be on your desk all the time to answer client calls means you will have more time to invest in other crucial tasks. You don’t have to neglect the clients who have come to meet you in person because you have to answer phone calls. Real estate consultants and managers are always on the go as they are always heading to open houses, property exhibitions, showings, appointments, and other events. Having a call center experienced in serving the real estate industry ensures that you never miss out on a sale just because you are you can’t attend a call. The time you save by outsourcing your call answering service also helps you achieve a better work-life balance.